{"id":30737,"date":"2024-01-04T18:26:18","date_gmt":"2024-01-04T23:26:18","guid":{"rendered":"https:\/\/alumni.cornell.edu\/cornellians\/?p=30737"},"modified":"2024-01-04T18:26:19","modified_gmt":"2024-01-04T23:26:19","slug":"keith-statler-gm","status":"publish","type":"post","link":"https:\/\/alumni.cornell.edu\/cornellians\/keith-statler-gm\/","title":{"rendered":"As the Statler\u2019s GM, Hotelie Doles Out Big Red Hospitality"},"content":{"rendered":"\n<p class=\"has-large-font-size\">After a career with some of the industry\u2019s biggest names, Arthur Keith \u201984 has come home to Upstate NY to lead the beloved hotel<\/p>\n\n\n\n<p>By <strong>Lindsay Lennon<\/strong><\/p>\n\n\n\n<p class=\"has-drop-cap\">Arthur Keith \u201984, general manager of the <a href=\"https:\/\/statlerhotel.cornell.edu\/\" target=\"_blank\" rel=\"noopener noreferrer\">Statler Hotel<\/a>, says he was initially attracted to the hospitality field in pursuit of \u201cbright lights and big cities.\u201d A native of Elmira, NY (about 35 miles from Ithaca), Keith has had a <a href=\"https:\/\/www.arthurkeith.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">decades-long career<\/a> in hotel management that has taken him from one metropolis to another\u2014from multi-billion-dollar resorts in Las Vegas to a riverboat casino company in Kansas City, MO.  <\/p>\n\n\n\n<p>At 150 rooms, the boutique Statler\u2014where he once interned as a student human resources manager\u2014is decidedly smaller and less citified than the establishments Keith has run in the past. Nonetheless, he takes his job there just as seriously; if anything, given its function as a teaching hotel, the stakes are even higher.<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-1024x576.jpg\" alt=\"Two men and a woman in a hotel kitchen talking to each other. \" class=\"wp-image-30739\" srcset=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-1024x576.jpg 1024w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-300x169.jpg 300w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-768x432.jpg 768w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-1536x864.jpg 1536w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-800x450.jpg 800w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-608x342.jpg 608w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-304x171.jpg 304w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-152x85.jpg 152w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-1184x666.jpg 1184w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-592x333.jpg 592w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-296x166.jpg 296w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-1264x711.jpg 1264w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-632x356.jpg 632w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-316x178.jpg 316w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-400x225.jpg 400w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-200x113.jpg 200w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A-100x56.jpg 100w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_002A.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Checking in with the kitchen staff.<\/figcaption><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u201cOne of my mantras is \u2018Think big, act small, fail fast, and teach,\u2019\u201d says Keith, a former Big Red football player. \u201cWhile I\u2019ve never been a professor or taught a college class, my job is about coaching, and developing and inspiring leaders. What better place to be than Cornell?\u201d<\/p>\n\n\n\n<p>Keith oversees 180 regular employees of the hotel and its eateries\u2014including \u201cheart-of-the-house\u201d staff like housekeepers, dishwashers, and the fine dining chefs at <a href=\"https:\/\/statlerhotel.cornell.edu\/food-drink\/taverna-banfi\" target=\"_blank\" rel=\"noopener noreferrer\">Taverna Banfi<\/a>, the Statler\u2019s gourmet Italian restaurant. <\/p>\n\n\n\n<p>One of his greatest joys, he says, has been connecting with these employees, many of them first-generation Americans\u2014and he especially loves when their kids become Cornell graduates.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>One of my mantras is \u2018Think big, act small, fail fast, and teach.&#8217;<\/p>\n<\/blockquote>\n\n\n\n<p>So far as GM, Keith has implemented new time management and sales software; upgraded technology in the Statler\u2019s restaurants and offices; overseen construction of a new porte-coch\u00e8re boasting a sleek glass-and-steel canopy; and more.<\/p>\n\n\n\n<p>(Up next: a renovation of the first-floor meeting space, followed by the lobby and Regent Lounge, the hotel\u2019s popular and elegant bar.) <\/p>\n\n\n\n<p>\u201cI see him all around the hotel\u2014in the kitchen, checking out the lobby, everywhere,\u201d says <a href=\"https:\/\/sha.cornell.edu\/faculty-research\/faculty\/mht3\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mary Tabacchi<\/a>, Keith\u2019s former advisor, now a professor emerita. \u201cHe\u2019s a terrific, old-fashioned manager, in that sense.\u201d<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-1024x576.jpg\" alt=\"A man and two women fold red cloth napkins on a dining table\" class=\"wp-image-30740 size-full\" srcset=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-1024x576.jpg 1024w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-300x169.jpg 300w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-768x432.jpg 768w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-1536x864.jpg 1536w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-800x450.jpg 800w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-608x342.jpg 608w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-304x171.jpg 304w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-152x85.jpg 152w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-1184x666.jpg 1184w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-592x333.jpg 592w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-296x166.jpg 296w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-1264x711.jpg 1264w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-632x356.jpg 632w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-316x178.jpg 316w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-400x225.jpg 400w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-200x113.jpg 200w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A-100x56.jpg 100w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_005A.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>Helping to fold napkins for a dinner event.<\/figcaption><\/figure><div class=\"wp-block-media-text__content\">\n<p>Keith\u2019s wide-ranging career includes working in sprawling mega-resorts, casino hotels, and convention facilities. <\/p>\n\n\n\n<p>In Las Vegas, he oversaw hotel operations at the Venetian and the Rio, and served as GM for the Cosmopolitan and as president of the Stratosphere.\u00a0<\/p>\n<\/div><\/div>\n\n\n\n<p>Keith also spent four years in Nashville as senior vice president for Gaylord Opryland Resort and worked in the massive Orlando market\u2014including at a DoubleTree by Hilton at SeaWorld\u2014for much of the 2010s.<\/p>\n\n\n\n<p>\u201cArthur is a legend in the world of \u2018big box\u2019 hotels,\u201d says Ted Teng \u201979, a longtime leader in the hospitality industry and chair of the Cornell Hotel Society&#8217;s hall of fame committee. <\/p>\n\n\n\n<p>\u201cSucceeding in this domain requires exceptional skills and unwavering self-discipline\u2014both of which Arthur has demonstrated.\u201d<\/p>\n\n\n\n<p>In March 2020, just over a month into Keith\u2019s tenure at the helm of the Statler, he faced a major hurdle when the COVID pandemic prompted the hotel\u2019s closure\u2014then, as part of the University\u2019s reopening plan the following fall, it became a quarantine space for COVID-positive students.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>He\u2019s a terrific, old-fashioned manager.<\/p>\n<cite>Professor Emerita<strong> Mary Tabacchi<\/strong><\/cite><\/blockquote>\n\n\n\n<p>The staff rose to the occasion, Keith says\u2014as housekeeping became more vital than ever and Taverna Banfi servers delivered food in full PPE.<\/p>\n\n\n\n<p>\u201cIf you had a kid in college, and they were sick, wouldn\u2019t you want someone to take care of them?\u201d he remembers asking his workers, telling them: \u201cI know you guys are wired for this.\u201d<\/p>\n\n\n\n<p>In addition to the full-time staff, some 300 part-time student workers help run the hotel during any given semester.<\/p>\n\n\n\n<figure class=\"wp-block-image alignwide size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-1024x576.jpg\" alt=\"Arthur Keith at the front desk of the Statler Hotel\" class=\"wp-image-30741\" srcset=\"https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-1024x576.jpg 1024w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-300x169.jpg 300w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-768x432.jpg 768w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-1536x864.jpg 1536w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-800x450.jpg 800w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-608x342.jpg 608w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-304x171.jpg 304w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-152x85.jpg 152w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-1184x666.jpg 1184w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-592x333.jpg 592w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-296x166.jpg 296w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-1264x711.jpg 1264w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-632x356.jpg 632w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-316x178.jpg 316w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-400x225.jpg 400w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-200x113.jpg 200w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A-100x56.jpg 100w, https:\/\/alumni.cornell.edu\/cornellians\/wp-content\/uploads\/sites\/2\/2024\/01\/2023_1361_NH_012A.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">At the front desk toward the end of the fall 2023 semester.<\/figcaption><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Since 2003, about 300 of them have worked in management and leadership roles through the Statler\u2019s <a href=\"https:\/\/statlerhotel.cornell.edu\/hldp-students\" target=\"_blank\" rel=\"noopener noreferrer\">Hotel Leadership Development Program<\/a>, which also comprises networking events, seminars, and industry immersion trips. <\/p>\n\n\n\n<p>(This year\u2019s group will travel to Orlando; Keith oversaw previous trips to Nashville and Vegas.)<\/p>\n\n\n\n<p>\u201cWith the churn of students on this campus, we get an energy insertion every fall semester,\u201d Keith observes. \u201cThey\u2019re eager, and they want to learn and connect with people. It boosts everyone. That energy is our special sauce.\u201d<\/p>\n\n\n\n<p><em>Top: Keith in the Statler lobby. All photos by No\u00ebl Heaney \/ Cornell University.<\/em><\/p>\n\n\n\n<p class=\"has-small-font-size\">Published January 4, 2024<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n","protected":false},"excerpt":{"rendered":"<p>After a career with some of the industry\u2019s biggest names, Arthur Keith \u201984 has come home to Upstate NY to lead the beloved hotel<\/p>\n","protected":false},"author":84,"featured_media":30742,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"alumni_hub_syml_posts":[19382,14135,6602],"footnotes":""},"categories":[229],"tags":[],"cornell_year_post":[],"post_folder":[],"class_list":["post-30737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alumni"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>As the Statler\u2019s GM, Hotelie Doles Out Big Red Hospitality - 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